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At Amberscript, your data is private and secure. As it should be.
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Many of our customers have high priorities on safety and privacy. We work with law enforcement agencies, doctors, lawyers, journalists, and private detectives. That is why we have taken all necessary measures to make sure your data is private and secure.
Read our privacy policy
We implemented all the security measures to protect, store and handle your data. Your data is always stored in Western Europe.
• None of the employees of Amberscript has access to your transcripts (of course with the exception of the human transcribers that you can use for 100% transcriptions). We store your files solely in Western Europe
We require all of our human transcribers to sign a Non-Disclosure Agreement (NDA) to make sure that our transcribers don’t share or store your information. Moreover, transcribers work in our closed-off environment.
Our privacy policy indicates the precise procedures that we use to handle your data. Needless to say, we would never force you to share your personal data with us! You’re allowed to request a file that contains the data we collected about you at any point in time. Furthermore, you can always withdraw your consent for the use of 3rd party cookies.
We use industry best practices to ensure user data is securely stored and transferred over the internet. Files are always encrypted and anonymized and our staff is trained on security. Please contact us if you have any special security requirements.
If you believe you have found a security vulnerability, please submit your report to us on this page.
Amberscript’s IT infrastructure is designed to ensure full GDPR compliance and the highest levels of data protection. We store all data exclusively in Western Europe, adhering to stringent security measures to protect, store, and handle your data. All data that is processed by Amberscript will be stored and processed on highly secured servers with regular back-ups on the same infrastructure. For transcriptions that are performed in English, Dutch, Swedish, Danish, Norwegian, Finnish, German, Portuguese, Italian and Spanish data will never leave the EU. For other languages, Amberscript might use third-party providers for processing and the data might leave European Servers for processing. For all of our third-party providers, we made agreements that the data will be deleted directly after processing.
Yes, we offer NDAs and DPAs. For enterprise customers, we offer custom-made NDAs and DPAs. To learn more, please contact us here.
Amberscript’s IT infrastructure is built on the server infrastructure of Google Cloud Platform located in Frankfurt, Germany. All data that is processed by Amberscript will be stored and processed on highly secured servers with regular back-ups on the same infrastructure.
For our manual transcription services, when data is transferred internally for manual transcription or for quality checks, the data never leaves the servers of Amberscript. Only qualified transcribers which are assigned to the specific transcription job can access the data. All transcribers are trained to handle sensitive data with great care and all transcribers signed NDA’s and DPA’s. Traffic to the database is encrypted using SSL and all communication between front end and back end is encrypted using the latest version of TLS.
In order to ensure that you can always access your data, your content stays on our servers during your time as an active user. If you delete your account, all your data will be deleted from our servers within six months unless you delete the data earlier yourself. To delete data earlier, you can delete the transcripts directly from your Amberscript dashboard.
Amberscript’s IT infrastructure is built on data-servers provided by Google Cloud Platform, which are certified to the highest standards (including ISO27001). Amberscript as a company is also ISO27001 certified and has relevant processes in place to assure quality management and integrity of data.
